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Taking on Challenges

We pride ourselves on quality and speed to customer.  In this edition of the blog, Glen Mackey (V.P. of Operations) shares about a landmark order our employees made happen:

What was the project? We received an unusually large order from a customer that employed three of our four core competencies: assembly, warehousing, and shipping

How did this order rank in the history of MWEB? This was one of the largest orders that we’ve had in our 25 years in business.  We have continued to increase in sales and orders year over year, so this being one of the biggest in the company’s history is testament to our capabilities and our ability to respond to our customer’s needs

What went into the planning and execution of the project? We created a project flow that would allow us to go from one shift with two production lines to two shifts with three production lines.  The shift impacted the raw materials receiving, making sure there was adequate space in the warehouse, and the shipping scheduled as well as arranging the employee scheduling to ensure that production would continue at the highest level.  Our Administrative Manager, Warehouse Manager, and other supervisors were able to arrange employee hours to fit the need and get this project completed.  Our employees were incredibly flexible and willing to do what needed to be done to ensure the project was finished on time.  We receive these orders because of the quality of our work and depth of our capabilities.  Both of which are due to our dedicated employees.

What was the outcome? We were able to finish the production run and ship the product three days earlier than the original estimate we gave with the quote which thrilled our customer.  

What did you see in your team through this process? We were able to achieve this through the flexibility and the commitment of our production crew.  I’m never surprised by their ability to rise to a challenge, I know what they’re capable of, but I am constantly impressed by what they’re able to accomplish.